Refund Policy

Coins are a digital account balance used only on AkuTranslations. They are not cash, stored value, cryptocurrency, securities, or a banking product. Coins have no cash value except where a refund is approved under this policy or required by law.

Premium chapter unlocks are digital access rights attached to your account. Once access is consumed or used, it is generally treated as delivered digital content.

We may approve a refund when one of the following applies:

• You were charged more than once for the same coin package and only one delivery was intended.
• Payment completed, but coins were not delivered to your account within a reasonable processing window.
• Coins were delivered to the wrong account because of a verified platform or payment-processing error.
• You purchased coins but did not spend any of the purchased coins and requested a refund within 14 calendar days of payment.
• A premium chapter unlock failed because the chapter was unavailable, inaccessible, or removed before you could reasonably access it.
• There is confirmed unauthorized account activity and you report it promptly with enough information for us to investigate.

Refunds are generally not available for:

• Coins that have already been spent on chapter unlocks, unless the unlocked chapter has a verified access defect.
• Reader dissatisfaction with a story, translation style, release schedule, genre, plot direction, or chapter length.
• Accidental purchases where the coins were spent before you contacted us.
• Requests made more than 30 calendar days after the transaction date, unless required by law or payment-network rules.
• Accounts suspended for fraud, abuse, chargeback misuse, scraping, automated access, credential sharing, or other policy violations.
• Bonus, promotional, manually granted, free, or complimentary coins.
• Exchange-rate differences, bank fees, payment-provider fees, or other third-party charges outside our control.

If a refund is approved, AkuTranslations may remove the refunded coins from your balance. If only part of a purchased coin package remains unused, we may issue a partial refund for the unused portion or apply an account credit, depending on the circumstances and payment-provider limits.

If your balance is lower than the number of coins that must be reversed, we may deny the refund, refund only the recoverable portion, or place the account into a negative balance until the issue is resolved.

Email [email protected] with the subject line "Refund Request." Include:

• Your AkuTranslations account email.
• The order ID, transaction ID, receipt number, or payment date and amount.
• The coin package purchased and the number of coins expected.
• A short explanation of the issue.
• Screenshots or receipts when available.

We may ask for additional information to verify account ownership, payment status, delivery status, and whether any coins were spent.

We aim to acknowledge refund requests within 3 business days and resolve most requests within 10 business days after receiving enough information. Complex cases involving unauthorized use, payment-provider review, account compromise, or duplicate payment verification may take longer.

Please contact us before filing a payment dispute so we can try to resolve the issue quickly. If a chargeback, claim, reversal, or payment dispute is opened, we may temporarily restrict the related account, preserve transaction records, reverse delivered coins, and respond to the payment provider with delivery and usage evidence.

Abuse of refunds, claims, chargebacks, or payment reversals may result in loss of access to purchased content, account suspension, or refusal of future purchases.

We may deny or delay refunds where we detect suspicious activity, including account sharing, automated purchasing, stolen payment methods, false non-delivery claims, mismatched payment details, multiple accounts used to bypass limits, or attempts to consume content and reverse payment.

Nothing in this policy limits any refund, cancellation, consumer protection, or chargeback rights that cannot be waived under applicable law. If local law gives you additional rights, we will honor those rights where they apply.

Copyright complaints and content removal requests are handled under our Copyright and Takedown Policy. A copyright removal does not automatically create a refund right, but we may review affected premium access case by case.